TextUs Support is now powered by Intercom. You can submit a support ticket, chat live with a member of our team, track the status of an open request, and search our Knowledge Base—all from one place at docs.textus.com.
Note: As of April 1, 2025, the previous support portal at help.textus.com is no longer active. All support requests should be submitted through docs.textus.com or the Support Messenger on any TextUs page.
Customers who visit https://help.textus.com/s/ will be redirected to the new submission site at docs.textus.com.
Search the Knowledge Base
Before submitting a ticket, we recommend searching the Knowledge Base for answers to common questions.
Go to docs.textus.com.
Use the Search bar at the top of the page to enter keywords related to your question.
Browse by collection (e.g., Messaging, Analytics, Integrations, Billing) using the navigation menu.
If you cannot find what you are looking for, submit a support ticket or start a live chat.
Submit a support ticket
Use the Support Ticket Portal to submit a request when you need help with a specific issue, account question, or technical problem.
Go to the Support Ticket Portal.
Click New Ticket (or New Conversation, depending on your view).
Select the category that best describes your issue.
Fill in the required fields:
Subject — a brief description of the issue
Description — as much detail as possible (error messages, steps to reproduce, affected user(s), etc.)
Attach any relevant screenshots or files if applicable.
Click Submit.
You will receive an email confirmation at the address associated with your TextUs account. A member of our Support team will respond within one business day.
Start a live chat with Texta AI
Live chat connects you directly with the TextUs Support team in real time.
Navigate to any page on docs.textus.com or log in to your TextUs account.
Click the circular icon that says “Ask Texta” in the bottom-right corner of the screen to open the Support Messenger.
Select Start a Conversation or search our knowledge base for help.
Texta will first try to help you get an immediate answer through self-service support and help articles. If you cannot find a resolution, you can easily submit a ticket with one of our support team members.
Once a ticket is submitted, a support team member will respond as quickly as possible during business hours.
Note: Live chat is available Monday–Friday during standard business hours (Mountain Time). Outside of business hours, messages submitted through the Messenger are automatically converted to a support ticket, and you will receive a response via email.
Track the status of a support ticket
Once a ticket has been submitted, you can check its status at any time through the Support Ticket Portal.
Go to the Support Ticket Portal.
Sign in using the email address associated with your TextUs account if prompted.
Your open and recent tickets will be listed under Your Conversations or My Tickets.
Click on a ticket to view status updates, replies from the Support team, or to add additional information.
You will also receive email notifications when your ticket is updated or resolved.