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Support response Service Level Agreement (SLAs)
Support response Service Level Agreement (SLAs)
Updated over 3 weeks ago

A Support Response SLA (Service Level Agreement) is a commitment made by the TextUs Support team regarding the expected response time to customer inquiries, issues, or requests for assistance.

The TextUs Support team is dedicated to respond to all of your inquiries as quickly as possible. Below are our guaranteed Service Level Agreements (SLAs).

Note: TextUs business hours are Monday through Friday from 7 am - 5 pm MST/MDT.

Status

Support Response Time

First case response

8 hours

Actively working

8 hours

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