A Support Response SLA (Service Level Agreement) is a commitment made by the TextUs Support team regarding the expected response time to customer inquiries, issues, or requests for assistance.
The TextUs Support team is dedicated to respond to all of your inquiries as quickly as possible. Below are our guaranteed Service Level Agreements (SLAs).
Note: TextUs business hours are Monday through Friday from 7 am - 5 pm MST/MDT.
Status | Support Response Time |
First case response | 8 hours |
Actively working | 8 hours |