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How long does it take for new messaging accounts to be created after I submit my request?

Updated over 2 months ago

You can request a new account by logging as an org admin on your organization account, then going to Settings > Organization settings > Team management > Accounts. Here’s what to expect after submitting a request:

What Happens After You Submit a Request

  • Immediate Confirmation: You’ll see a confirmation message in-app as soon as the request is submitted.

  • Account Activation Timeline: It generally takes a minimum of 48 hours for the account to go live after processing is complete. Most activations are complete within four business days of submission.

    • If the request is submitted before 2:00 PM MT, it enters processing the same day.

    • If submitted after 2:00 PM MT, processing begins the following business day.

Once processing begins, the type of number requested affects how quickly SMS functionality becomes active:

Virtual Numbers

  • We purchase the number on your behalf.

  • It will take at least 48 hours to link the number to your 10DLC campaign.

Landline or VoIP Numbers

  • Our provider must first claim SMS capabilities for the number.

    • This is usually completed within a couple of hours, but:

      • In some cases, delays of up to 10 business days can occur.

      • These delays typically happen when the number’s underlying provider requires a Letter of Authorization (LOA) to release SMS rights.

    • After claiming, it takes up to 48 hours to link to your 10DLC campaign.

Visibility and Updates

  • The end user will receive an email confirming their account is active once it goes live, which typically occurs 2 to 12 business days after the initial request is submitted.

  • You will also see the new account and associated users reflected in the Team Management section by going to Settings > Organization settings > Team management > Accounts.

While we’re working on more automation and visibility into this process, you’re always welcome to contact Support for a status update.

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