For customers who are interested in creating a new virtual (VoIP) number or want to text-enable their existing landline or VoIP number, please follow the instructions below.
If you would like to request an international number (outside the US or Canada) or a toll-free number, please contact the TextUs support team through the chat for assistance.
Note: For customers who want to text-enable an existing VoIP number, please ensure you contact your phone provider to release SMS before entering your request with TextUs. This will speed up the SMS enablement process with TextUs.
To request a new phone number be added for your organization:
Login as an Organization Admin on your organization account. Then go to Settings > Organization Settings > Team Management > Accounts.
On the Accounts page, click the Add Account button.
On the Add Account view, enter in the following information for your new messaging number(s):
Parent Account: Select the branch that your new messaging number will be created under.
Account Name: Enter a name for your new messaging number. This information will only be displayed to internal users.
Phone Type: Select one of the options from the dropdown menu.
Landline: Use an existing number (either a landline or VoIP) provided by your organization.
Virtual: Use a new virtual number provided by TextUs with your desired area code.
Phone Number:
For accounts using landline phones, enter your existing 10-digit phone number.
For accounts using virtual phones, enter your desired 3-digit area code. *Please note that popular area codes in metropolitan areas are generally not available. It's best to request an overlay area code in these areas. We will try our best to purchase the area code you desire however if it is not available, we will use the next closest area code.
Click the Add Users icon to add new or existing team members to the messaging account. Note that at least one user must be added to the account.
On the Add Users menu, enter the user’s name, email address, and select a user role.
Check the box for Send a welcome email to new users (recommended).
To add additional users, click the plus sign.
When you are finished entering your users’ information, click Add Users.
Repeat steps 3 - 4 to add additional messaging accounts to your organization. When you are finished, click Add Accounts.
After you confirm your request, a small green success box appears at the bottom of the Accounts page. This confirms that we have received your request.
You will receive an email once the messaging accounts are successfully created. If there are any issues with creating the new account, a TextUs representative will reach out to you to provide assistance.