Request a new messaging number
For customers who are interested in creating a new virtual (VoIP) number or want to text-enable their existing landline or VoIP number, please follow the instructions below.
If you would like to request an international number (outside the US or Canada) or a toll-free number, please contact the TextUs support team through the chat for assistance.
Note: For customers who want to text-enable an existing VoIP number, please ensure you contact your phone provider to release SMS before entering your request with TextUs. This will speed up the SMS enablement process with TextUs.
Add a single messaging account
Log in as an Organization Admin on your organization account. Then go to Settings > Organization settings > Team management > My organization.
Click the Add Account button
Tip: To add an account to a specific branch, you can also select the branch in the tree and click Add Number under Messaging accounts.Enter the following information for your new messaging number:
Parent Account: Select the branch that your new messaging number will be created under. Need a new branch first? See Manage your organization's branches and accounts.
Account Name: Enter a name for your new messaging number. This information will only be displayed to internal users.
Phone Type: Select one of the options from the dropdown menu.
Landline: Use an existing number (either a landline or VoIP) provided by your organization.
Virtual: Use a new virtual number provided by TextUs with your desired area code.
Phone Number:
For accounts using landline phones, enter your existing 10-digit phone number.
For accounts using virtual phones, enter your desired 3-digit area code. Popular area codes in metropolitan areas are generally not available, so it's best to request an overlay area code in these areas. We will try our best to get the area code you want; if it isn't available, we will use the next closest area code.
(Optional) Add team members to the account. You can also skip this step and add team members later.
Enter the user's name, email address, and select a user role.
Check the box for Send a welcome email to new users (recommended).
To add additional users, click the plus sign.
Click Create.
Add several messaging accounts with a CSV file
Use the CSV option when you're setting up many accounts at once.
Go to Settings > Organization settings > Team management > My organization.
Click the dropdown arrow on the Add Account button and select Add Multiple Accounts.
Select the CSV tab.
Click the template link to download the CSV template.
Paste the contents of your file, or drag and drop the file into the upload area.
Review the list of accounts that will be created, then confirm.
If any rows have errors, fix them in your file and upload it again.
After you submit your request
Your new messaging account appears in the tree with a status of Submitted, and the request is listed on the Pending tab until the number is ready.
You will receive an email once the messaging accounts are successfully created. If there are any issues with creating the new account, a TextUs representative will reach out to you to provide assistance.