A virtual number is a phone number that TextUs purchases for your account. These numbers are programmed to forward incoming calls to a phone number of your choice.
When and why you'll need a virtual number
You will need a virtual number if the number that you want to use is with a service provider that we cannot text enable. Additionally, we cannot use mobile numbers because they already have SMS enabled through the carrier.
There are a few phone providers (typically VoIP) that are not compatible with the SMS services that TextUs provides. To find out if your phone number can be used for TextUs services, contact our Support team.
A virtual number is also a good option if your users are located in different countries because they provide the option to utilize almost any area code. This means that if you have staff working remotely, a virtual number will allow them to text to where you provide service and help you maintain a local presence.
We can also set up your account with a virtual toll free number or upgrade your account handle high volume traffic. However, it's important to note that toll free numbers do not currently have MMS capabilities.
Customer phone numbers that require virtual TextUs numbers
The following types of phone number require you to enable a virtual phone number to be able to use TextUs services:
Numbers that cannot be text enabled because of their provider's limitations
Mobile numbers
Numbers for high volume accounts