The Analytics > Billing page allows organization and branch admins to view and track SMS Segment usage across all of their messaging accounts as it relates to billing. Admins can use this page to see their SMS Segment allowance, how much of it they've used, and whether they're on track to stay within it for their current contract term.
Starting November 1st 2026, both the SMS Segments you send and the SMS Segments you receive count toward your allowance. Your usage before November 1st 2026 includes sent SMS Segments only.
Note: This article describes the billing analytics view for direct TextUs customers only. If you are a Bullhorn Messaging user, you can read about the billing analytics available to you here.
View your plan overview
The top of the page shows the organization or branch you're viewing. If your account uses both SMS and WhatsApp, use the SMS and WhatsApp tabs to switch between channels. Each tab has its own plan overview, allowance, and usage.
The Plan overview section always reflects your current contract term and includes the following:
SMS Segments sent and received shows the total number of SMS Segments your organization has sent and received so far this term, out of your total allowance. It also shows how that total breaks down between sent and received.
Contract term shows the start and end dates of your current contract term and the number of days remaining.
SMS Segment allowance shows the total number of SMS Segments you can send and receive throughout your contract term.
An SMS Segment is 160 characters of basic text, and an MMS message counts as 3 SMS Segments. For more information, see What are SMS Segments and how do they affect billing?
You can also view which, if any, premium features are included in your contract under Contract premium features.
Understand your usage pacing
Within the SMS Segments sent and received tile, usage pacing shows whether you're on track to stay within your allowance by the end of your contract term.
The Combined SMS Segments allowance usage bar shows how much of your allowance you've used, with sent and received SMS Segments shown in different colors. The percentage used and your usage pacing appear to the right of the bar. Below the bar, a legend lists SMS Segments sent and SMS Segments received, each with its count and the percentage of your allowance it has used.
Your usage pacing percentage compares how much of your allowance you've used with how much of your contract term has elapsed. It's calculated by dividing the percentage of your allowance you've used (sent and received combined) by the percentage of your contract term that has elapsed. For example, if you've used 50% of your allowance and 50% of your term has elapsed, your usage pacing is 100%.
If your usage pacing is 100% or less, you'll see a green message letting you know you're currently pacing within your volume limits. If it's above 100%, you'll see a warning that you're on track to go into overages before your contract term ends.
Note: If your usage exceeds your SMS Segment allowance, you will be subject to overage fees per your agreement. Received SMS Segments count toward your allowance the same way sent SMS Segments do. If your usage pacing shows you're on track to exceed your allowance, please reach out to your Account Manager or Account Executive to discuss your options.
View WhatsApp usage
If your organization uses WhatsApp, select the WhatsApp tab to view your WhatsApp plan overview. This tab works the same way as the SMS tab, with its own allowance, usage, and pacing for freeform messages.
If your WhatsApp allowance shows "—" with Allowance not yet available, an allowance hasn't been added to your account yet. Contact your Customer Success Manager for more information.
To export your WhatsApp usage by month, click Export Account Usage on the WhatsApp tab.
For more on WhatsApp messaging, see Using WhatsApp with TextUs.
View usage by account
Usage by account displays total SMS usage for the organization or branch you're currently viewing. At the organization level, you'll see usage for the entire organization. At the branch level, you'll see usage for that branch only. To see a breakdown by individual messaging account, export your account usage (see below).
The graph shows three lines:
SMS Segments sent
SMS Segments received (counted from [effective date]; zero before that date)
Total SMS Segments, which is sent and received combined
By default, this data is for the last month. To choose a different time period, use the Time period dropdown menu on the top right of the section. You can choose from term to date, last quarter, last month, or a custom date range.
This information is viewable as either a graph or a table. To toggle between these two formats, use the graph and table icons on the top right of the section.
Note: Keep in mind that the number of messages sent and the number of SMS Segments sent may be different, since a single message may count as multiple SMS Segments for billing purposes. For more information on why this is, please see What are SMS Segments and how do they affect billing?