View your billing analytics
The Analytics > Billing page allows organization and branch admins to view and track message usage across all of their messaging accounts as it relates to billing. Admins can use this page to see their message allowance, how much of it they've used, and whether they're on track to stay within it for their current contract term.
Note: This article describes the billing analytics view for direct TextUs customers only. If you are a Bullhorn Messaging user, you can read about the billing analytics available to you here.
View your plan overview
The top of the page shows the organization or branch you're viewing. If your account uses both SMS and WhatsApp, use the SMS and WhatsApp tabs to switch between channels. Each tab has its own plan overview, allowance, and usage.
The Plan overview section always reflects your current contract term and includes the following:
Contract term shows the start and end dates of your current contract term and the number of days remaining.
SMS message allowance shows the total number of SMS messages included in your current contract term.
SMS messages used shows how many SMS messages your organization has used so far this term, out of your total allowance.
You can also view which, if any, premium features are included in your contract under Contract premium features.
Note: If the data needed to calculate a metric isn't available for your account, that tile won't be displayed. If you believe information is missing, contact your Customer Success Manager.
Understand your usage pacing
Within the SMS messages used tile, usage pacing shows whether you're on track to stay within your allowance by the end of your contract term. Two progress bars show the percentage of your contract term that has elapsed and the percentage of your SMS messages used.
Your usage pacing percentage compares these two numbers. It's calculated by dividing the percentage of your allowance you've used by the percentage of your contract term that has elapsed. For example, if you've used 50% of your allowance and 50% of your term has elapsed, your usage pacing is 100%.
If your usage pacing is 100% or less, you'll see a green message letting you know you're currently pacing within your volume limits. If it's above 100%, you'll see a warning that you're on track to go into overages before your contract term ends.
Note: If your usage exceeds your SMS message allowance, you will be subject to overage fees per your agreement. If your usage pacing shows you're on track to exceed your allowance, please reach out to your Account Manager or Account Executive to discuss your options.
View WhatsApp usage
If your organization uses WhatsApp, select the WhatsApp tab to view your WhatsApp plan overview. This tab works the same way as the SMS tab, with its own allowance, usage, and pacing for freeform messages.
If your WhatsApp allowance shows "—" with Allowance not yet available, an allowance hasn't been added to your account yet. Contact your Customer Success Manager for more information.
To export your WhatsApp usage by month, click Export Account Usage on the WhatsApp tab.
For more on WhatsApp messaging, see Using WhatsApp with TextUs.
View usage by account
Usage by account displays total SMS usage for the organization or branch you're currently viewing. At the organization level, you'll see usage for the entire organization. At the branch level, you'll see usage for that branch only. To see a breakdown by individual messaging account, download the CSV (see below).
By default, this data is for the last month. To choose a different time period, use the Time period dropdown menu on the top right of the section. You can choose from term to date, last quarter, last month, or a custom date range.
This information is viewable as either a graph or a table. To toggle between these two formats, use the graph and table icons on the top right of the section.
Note: Keep in mind that the number of messages sent and the number of SMS messages used may be different, since a single message may count as multiple SMS messages for billing purposes. For more information on why this is, please see What are SMS messages and how do they affect billing?.
Export your billing data
To download your usage data, click the ⋮ menu on the top right of the Usage by account section and select Download CSV. The file includes usage for every messaging account within the organization or branch you're viewing, for the time period selected.
