Stage and engagement scores
We're excited to introduce Stage and Engagement Scores, a new feature designed to help you effectively prioritize and focus your attention where it matters most. Not every conversation in your inbox deserves the same urgency. These new scores give you an instant, AI-powered read on each contact's lifecycle stage and engagement level, so you can spend less time sorting and more time having the right conversations.
Both scores are visible directly on the Contact details side panel, accessible from any conversation in your Inbox or from the Contacts page.
To learn more about these new scores, where to find them, and how to use them, please see Stage & Engagement scores.
Advanced inbox filtering
Status Update
Last updated: May 29th 2026 12pm EDT
Shortly after release we identified an issue with inbox filtering not performing as expected under real-world usage to reflect our new stage and engage data.
We have temporarily disabled this feature while our team resolves the issue. If you previously had access to this feature, it is no longer available until the fix is confirmed and the feature is re-released.
Lifecycle Stage and Engagement Scoring in the contact details panel are unaffected and remain fully accessible.
We'll update this article as soon as Advanced inbox filtering is ready to re-release.
We've added a new inbox filter with options across message status, engagement score, lifecycle stage, and attachments. You can combine multiple filters at once, making it easy to build a precise view of your inbox without any manual scanning.
To learn more about how to filter your inbox, please see Filter conversations. Along with this update, we’ve also streamlined the design of the inbox more broadly. For an updated overview of the inbox, please see Manage your inbox.
