We’re thrilled to announce that WhatsApp Messaging is now available within TextUs. Reach your contacts through the world's largest messaging channel, used by more than 2 billion people globally. Start WhatsApp conversations with contacts and manage them right alongside your SMS conversations, all in one inbox.

To reach a contact through WhatsApp, you’ll start with a Meta-approved template. Once they reply, a 24-hour session window opens, during which you can send real-time, free-form messages just like SMS. Templates support interactive elements, including quick-reply buttons, phone numbers, and website links, so contacts can engage with a single tap.

Getting started with WhatsApp is quick. Business verification on Meta’s end takes around 2-5 business days (or in rare cases, at most two weeks). Then connect a WhatsApp Business Account directly from TextUs settings using a guided, embedded registration flow. Once connected, your team can start creating templates and sending WhatsApp messages right away.

To learn more, check out Using WhatsApp with TextUs. To inquire about purchasing this feature and adding it to your TextUs plan, contact your Customer Success Manager.