User roles in TextUs determine what you can do and access within each account or phone number. A user’s role can be set differently for each account they have access to.
Roles and permissions
TextUs has the following three types of roles, all of which can access messaging features through a messaging account.
User: User is a non-administrative role for accessing messaging features. This role can only access a restricted set of messaging account settings.
Admin: Admin is an administrative role that, in addition to accessing messaging features, can manage users and configure admin settings for that messaging account.
Organization admin: Has an Admin role for your organization account, which makes them the top-level administrator for your organization. Organization admins have full access to all features and settings for your organization account and all accounts below it, along with the ability to add or remove individual users and phone numbers.
The table below lists a high-level overview of the features each role can access in the TextUs web app:
Feature Name | User | Admin | Org admin |
Manage user settings | ✔ | ✔ | ✔ |
Manage account settings |
| ✔ | ✔ |
Manage organization settings |
|
| ✔ |
Upload CSV of contacts | ✔ | ✔ | ✔ |
Create contact groups | ✔ | ✔ | ✔ |
Create templates | ✔ | ✔ | ✔ |
Share templates |
| ✔ | ✔ |
Conversation export |
| ✔ | ✔ |
Opt-out and block numbers | ✔ | ✔ | ✔ |
Add and remove users |
| ✔ | ✔ |
View account analytics | ✔ | ✔ | ✔ |
View billing analytics |
| ✔ | ✔ |
View organization analytics |
|
| ✔ |
Export campaign data |
| ✔ | ✔ |
Configure integrations |
|
| ✔ |
Add new phone numbers |
|
| ✔ |
Discard phone numbers |
|
| ✔ |