TextUs

For customers who are requesting a new virtual number or want to text-enable their existing landline or VoIP number, follow the instructions below. If you want to request an international number (outside the US or Canada) or a toll-free number, contact <a href="https://help.textus.com/s/contactsupport" rel="nofollow noopener noreferrer" target="_blank">TextUs Support</a> for assistance.

Note: For customers who want to text-enable an existing VoIP number, contact your phone provider to release SMS so that the TextUs team can complete your account setup.

To request a new phone number be added for your organization:

Login as an org admin on your organization account, then go to Settings &gt; Team Management &gt; Accounts.

On the Accounts page, click the Add Account button.

On the Add Account view, enter in the following information for your new messaging accounts:

- Parent Account: Select the branch that your new messaging account will be created under.
- Account Name: Enter a name for your new messaging account. This information will only be displayed to internal users.
- Phone Type: Select one of the options from the dropdown menu.
 - Landline: Use an existing number (either a landline or VoIP) provided by your organization.
 - Virtual: Use a new virtual number provided by TextUs with your desired area code.
- Phone Number:
 - For accounts using landline phones, enter your existing 10-digit phone number.
 - For accounts using virtual phones, enter your desired 3-digit area code. If it's available, TextUs will use this area code when creating your new virtual number. If not available, TextUs will use the next closest area code.

Click the Add Users icon to add new or existing team members to the messaging account. Note that at least one user must be added to the account.

On the Add Users menu, enter the user’s name, email address, and select a <a href="https://docs.textus.com/en/articles/8614356-how-users-roles-work">user role</a>.

Check the box for Send a welcome email to new users (recommended).

To add additional users, click the plus sign.

When you are finished entering your users’ information, click Add Users.

Repeat steps 3 - 4 to add additional messaging accounts to your organization. When you are finished, click Add Accounts.

1. Login as an org admin on your organization account, then go to Settings &gt; Team Management &gt; Accounts.
2. On the Accounts page, click the Add Account button.
3. On the Add Account view, enter in the following information for your new messaging accounts:
 - Parent Account: Select the branch that your new messaging account will be created under.
 - Account Name: Enter a name for your new messaging account. This information will only be displayed to internal users.
 - Phone Type: Select one of the options from the dropdown menu.
 - Landline: Use an existing number (either a landline or VoIP) provided by your organization.
 - Virtual: Use a new virtual number provided by TextUs with your desired area code.
 - Phone Number:
 - For accounts using landline phones, enter your existing 10-digit phone number.
 - For accounts using virtual phones, enter your desired 3-digit area code. If it's available, TextUs will use this area code when creating your new virtual number. If not available, TextUs will use the next closest area code.
 
 
 
4. Click the Add Users icon to add new or existing team members to the messaging account. Note that at least one user must be added to the account.
5. On the Add Users menu, enter the user’s name, email address, and select a <a href="https://docs.textus.com/en/articles/8614356-how-users-roles-work">user role</a>.
6. Check the box for Send a welcome email to new users (recommended).
7. To add additional users, click the plus sign.
8. When you are finished entering your users’ information, click Add Users.
 
 
 
9. Repeat steps 3 - 4 to add additional messaging accounts to your organization. When you are finished, click Add Accounts.

After you confirm your request, a small green success box appears at the bottom of the Accounts page. This confirms that we have received your request. You will receive an email once the messaging accounts are successfully created. If there are any issues with creating the new account, a TextUs representative will reach out to you to provide assistance.