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Set office hours and auto-replies
Set office hours and auto-replies
Updated over a week ago

Set office hours

Office hours allow you to set your company’s working hours so that your contacts know what times you’re available and when you’ll be back online.

Note: Your account’s office hours follow the time zone configured on the Settings > Account Settings > Account Details page.

You can enable your office hours on the Settings > Account Settings > Office Hours page by clicking the plus icon next to Add office hours, then setting a time period for your office hours using the dropdown menus. After you click save, your auto reply message (if configured) will be sent automatically to your contacts when you receive a message outside of office hours.

Create an auto reply message

An auto reply message is a pre-written message that is sent automatically in response to every incoming message to inform contacts that you are unavailable. You can set an auto reply message as an “away message” for messages received outside of office hours, or set a more permanent auto reply, such as a vacation reminder.

  1. On the Settings > Message Settings > Auto Reply Message page, turn on the Enable Auto Reply Message toggle.

  2. Select from the following options on the When should this message be sent? dropdown menu:

    • Always On: Sends the auto reply message every time you receive a message from a contact.

    • Outside Office Hours: Sends the auto reply message whenever you receive a message outside of office hours.

  3. Enter your message in the message field. You can also use the message toolbar to add emojis, personalization variables, and shortened links.

  4. Click Save.

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