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Export a conversation
Updated over a week ago

You can export a conversation with a contact to view the complete conversation history as a CSV file. Each conversation history includes the inbound and outbound messages, the user details, and timestamps of each message.

Note: If you are unable to export a conversation, ask your org admin to enable the conversation export feature.

To export a conversation:

  1. Go to your Inbox and open a conversation.

  2. Click the three dot Conversations Options menu, then select Export.

  3. The conversation is exported to your email as a CSV file.

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