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Can I change the name of a messaging account?

Yes. There are two ways to rename a messaging account:

  • From My organization (org admins): Go to Settings > Organization settings > Team management > My organization. Click the three-dot icon next to the account, select Rename, enter the new name, and click Save. The new name applies immediately.

  • From the account's settings: Select the account on My organization and click View to open it. Then go to Settings > Account Settings > Account Details and update the account name. See Update messaging account details for more information.

Tip: Org admins can rename branches the same way from My organization.

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