Discard a messaging account
As an organization admin, you can discard a messaging account you no longer need. Discards are scheduled, not immediate: the account stays active for 24 hours, and you can cancel during that time.
Important Note: Once the 24 hours pass, discarding a messaging account will release the phone number, remove all user access to the account, and permanently delete the account's message history.
Schedule a discard
Go to Settings > Organization settings > Team management > My organization.
Select the messaging account in the tree.
Click the three-dot icon next the account name.
Select Discard number.
Confirm your action on the popup, and click Schedule discards.
The account now shows a red Discarding badge in the tree, and a banner points you to the Pending tab.
Cancel a discard
Go to the Pending tab.
Find the account in the list of scheduled discards.
Click the X icon to cancel the discard.
The Discarding badge is removed and the account stays active.
Tip: If an account shows Discarding and you're not sure why, check the Pending tab first. It lists every account scheduled for discard.
If you want to remove an organization account, contact TextUs Support for assistance.