The TextUs integration for BlueSky supports the following features:
Send and receive two-way text messages with caregivers in your BlueSky account using the TextUs Chrome extension.
Increase engagement with rich texting features such as message templates, rich media, short links, and more.
Import phone numbers from BlueSky into TextUs using the TextUs Chrome extension.
Log your team’s text conversations in TextUs back to BlueSky Caregiver records.
Install the TextUs Chrome extension
Before you start using the TextUs for BlueSky integration, you'll need to download and install the TextUs Chrome extension in your Chrome web browser. For more information, see Install the TextUs Chrome extension.
Note: For note logging support, please ensure your organization admin has configured the BlueSky integration in your TextUs organization settings.
Supported Pages
The TextUs Chrome extension supports Caregiver record types and list views in BlueSky.
Tip: A list view is a page in BlueSky that displays multiple caregivers in a table or list. You can use list views to bulk-import contacts, or when you want to send the same message or campaign to multiple contacts at a time.
How to use the TextUs Chrome extension with BlueSky
See the sections below for more information about how to use the TextUs Chrome extension with BlueSky.
Import and message contacts with the Find Numbers feature
The Find Numbers feature extracts any name and phone number information on a supported BlueSky list view or page view, then displays the information on the Imported Contacts menu.
You can then use batch actions to send targeted text messages, campaigns, or enroll contacts in a sequence (available with Automation licenses only).
View conversation history in BlueSky
Your BlueSky integration automatically logs all text conversations back to the corresponding Caregiver records. This allows your team to keep track of text communications and view previous TextUs conversations in one place.
You can view logged messages by clicking Notes on the left sidebar menu on a Caregiver’s profile. Each activity includes the message direction (inbound or outbound), message details, user details, and timestamps.
