The TextUs integration for LaborEdge supports the following features:
Send and receive two-way text messages with candidates in your LaborEdge account using the TextUs Chrome extension.
Increase engagement with rich texting features such as message templates, rich media, short links, and more.
Import phone numbers from LaborEdge into TextUs using the TextUs Chrome extension.
Log your team’s text conversations in TextUs back to LaborEdge Candidate records.
Install the TextUs Chrome extension
Before you start using the TextUs for LaborEdge integration, you'll need to download and install the TextUs Chrome extension in your Chrome web browser. For more information, see Install the TextUs Chrome extension.
Note: For note logging support, please ensure your organization admin has configured the LaborEdge integration in your TextUs organization settings.
Supported Pages
The TextUs Chrome extension supports Candidate record types and list views in LaborEdge.
Tip: A list view is a page in LaborEdge that displays multiple candidates in a table or list. You can use list views to bulk-import contacts, or when you want to send the same message or campaign to multiple contacts at a time.
How to use the TextUs Chrome extension with LaborEdge
See the sections below for more information about how to use the TextUs Chrome extension with LaborEdge.
Import and message contacts with the Find Numbers feature
The Find Numbers feature extracts any name and phone number information on a supported LaborEdge list view or page view, then displays the information on the Import Contacts menu.
You can then use batch actions to send targeted text messages, campaigns, or enroll contacts in a sequence (available with Automation licenses only).
View conversation history in LaborEdge
Your LaborEdge integration automatically logs all text conversations back to the corresponding Candidate record. This allows your team to keep track of text communications and view previous TextUs conversations in one place.
You can view logged messages under the Journal tab of a Candidate’s profile. Each activity includes the message direction (inbound or outbound), message details, user details, and timestamps.
