Expanded Workday integration support
We’re excited to announce our new and improved Workday integrations! You can now use TextUs to communicate not only with candidates, but now with employees and students! We’ve also added automatic contact syncing so you always view the latest contact information and personalize messages with confidence.
The new Workday integrations are now also split into three separate integration configurations:
Workday: ATS (for candidates)
Workday: HRIS (for employees; note logging not supported)
Workday: SIS (for students)
Configure only the supported Workday integrations you need, whether you're texting candidates, or communicating with employees or students. You will need to set up individual configurations for each Workday system you wish to integrate TextUs with.
Important note: If you’re currently using the Workday (Legacy) integration, you will need to migrate to the new Workday: ATS integration by June 23rd, 2025 to retain your note logging functionality for candidates. For more information on how to switch to the newest version of the integration, please see Switching to Workday: ATS from Workday (Legacy).
For more information on how to set up and use our new and improved Workday integrations, please see our knowledge base.
Notes within conversation threads
With our enhanced notes feature, you can now save internal-only information directly within conversation threads. When multiple users are working in the same inbox, this makes it easy to communicate important context to any team member who clicks into the thread. All notes are also visible within the Contact Details panel, so there is no need to scroll through the whole conversation in order to view them. For more information on how to create and view notes, see Create and post notes.
Note: Notes are only visible to your team. Posting a note does not send a text message to the contact, it only saves the note within the conversation thread.
Updated settings navigation
We’ve updated our settings navigation for better ease of use. All settings are now under two main categories: Messaging settings and Organization settings. As a note, Organization settings are only visible to Administrators.
All previous settings pages now live within these two categories — nothing has been removed, only reorganized for more efficient navigation. To explore the new layout, visit your Settings page or check out our Settings documentation for updated instructions on how to locate each setting.
Additional keyword triggers
We’re excited to introduce our latest update to Automation: keyword answers. This feature allows you to add additional keyword triggers to build multi-step keyword flows that let you capture specific customer interests, provide personalized responses, or even conduct polls.
For more information on how to use keyword answers, see Add a keyword answer.
